Job type: Full-time

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Job Description

Do you want to play a vital role in bringing our industry into a new era of software-defined disruption? Are you excited to work for a SaaS company with a clear commitment to building a strong shared data platform for our development teams and customers?

Zendesk is looking for an Engineering Manager to join Zendesk Guide, a product used by millions of people every day.

As an Engineering Manager at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable a team of passionate engineers. You’ll provide coaching and mentorship for a team with a focused mission.

Your team will plan, build and ship features based on modular frontend, GraphQL backends and the latest deployment technologies (Kubernetes).

We like pragmatic solutions and believe in continuous software iteration! We love rolling out stable features as soon as possible to a subset of users. We make extensive use of graphs and metrics to validate our hypotheses and supervise our systems.

You will work with tech leads to ensure they make good architectural decisions, balanced by the reality of Zendesk Guide’s business strategy.

As a leader, you’ll ensure that teams are shipping architecturally sound software at a regular cadence. You will make sure teams are having an open and productive retrospective on a regular basis and taking action to ensure their process evolves and continuously improves.

Furthermore, you will
  • Contribute to discussions on the technical roadmap by advocating for scalability, reliability, and efficiency for the team.
  • Collaborate with the Product team to clarify, refine, and communicate product priorities.
  • Build a diverse and inclusive working environment where people can thrive.
  • Have regular, open, action-orientated 1:1s with your reports.
  • Help your team members set specific, achievable goals that will bring them to the next level and further their careers.
  • Own the recruitment of new team members and facilitate a speedy engaged interview process.
  • Provide regular feedback to people you lead in a caring and direct way.
What You Bring To The Role
  • A few years of experience leading people across one or more teams.
  • Knowledge of building and shipping software at scale together with a team.
  • Sound understanding of web application development and agile development practices.
  • Flexibility and passion to foster change in your team.
  • The ability to be direct and seek issues head-on when needed, without being uncaring.
  • Mindfulness and an ability to stay calm when others get flustered.
  • Great communication skills, both written and verbal.
  • Refined prioritization skills, to focus your time and energy on where it’ll have the most impact.
  • A dedication to continual self-development.
About Zendesk - Champions Of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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Deadline: 05-04-2024

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