IT Support Engineer Level 2 Galway

PFH Technology Group

View: 92

Update day: 03-03-2024

Location: Mayo

Category: Information Technology


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Job content

PFH Technology are looking for an IT Support Engineerto join our client’s growing team in Galway.

Objective: Provide hands on end user support, administration, installation and issue resolution onsite for our client.

Experience in Networking or a keen interest in Networking would be a distinct advantage.

Contract: 6-month contract initially with expectation that this will be extended

Location: Galway

Start Date: Feb 2024


  • Client is embarking on a huge Network refresh which will involve a whole new fit-out and this role is to assist the on-premise team with same
  • Will involve a lot of racking and stacking and patching so a good attention to detail would be beneficial
  • Successful candidate will be exposed to some very new and current technologies and product sets and will be involved in a very exciting project


Responsibilities may include, but are not restricted to:

  • Assist the team with network refresh across client site
  • Experience in racking, stacking, patching
  • Establish and build on good working relationship with clients
  • Troubleshoot and if required, referral of hardware faults to third parties
  • Where appropriate, assign warranties on hardware to third parties
  • System administration using Active Directory
  • Troubleshoot issues with Windows accounts/mailboxes
  • Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
  • Install and configure computer hardware and peripherals, operating systems and applications
  • System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
  • Manage pst requests and data requests for staff moves
  • Liaise with third party vendors for softwarehardware installation
  • Deal with ‘how to’ and information requests including data security and ICT policies
  • Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
  • Document new solutions
  • Install individual software requests
  • Access consoles to push or provide solutions for requests e.g. Content encryption
  • Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate


  • Coordinate office activities to secure efficiency and compliance to procedures and processes
  • Create and update records and databases with personnel, financial and other data
  • Submit timely reports and prepare presentations/proposals as assigned
  • Assist colleagues as requested


  • 3+ years’ experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision making skills
  • Networking experience for a large-sized company
  • Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this project
  • Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
  • Demonstrate evidence of production of quality deliverables

Business Competencies:

  • Excellent written and oral communication skills
  • Excellent teamwork and interpersonal skills.
  • Proven ability to organise work with an organized manner
  • Self-starter with a willingness to take responsibility
  • The ability to interact with key stakeholders in a professional manner


  • Third Level Education Qualification is preferable.

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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Deadline: 17-04-2024

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