IT Level 2 Helpdesk Technician


View: 87

Update day: 02-03-2024

Location: Naas Kildare

Category: Architecture / Interior Design Information Technology


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Job content

Company Description

We are SGS, the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 98,000 employees, SGS operates a network of over 2,650 offices and laboratories around the world.

We are seeking to recruit a full time permanent IT professional.

Reporting to the Level 2 Technical Team Lead and IT Manager, you will be a key member of our IT Team in ensuring queries are dealt with in an efficient, professional and timely manner. You will be responsible for ensuring that queries are dealt with in a professional, timely and efficient manner.

As a colleague in our L2 IT technical support team, you will be supporting all contracts in SGS Ireland.

Job Description

  • Address incidents and problems escalated from 1st level support.
  • Troubleshoot Microsoft Dynamics CRM incidents and problems.
  • Resolve Microsoft Windows incidents and problems, both server and client OS
  • Investigate and resolve WAN/LAN connectivity issues.
  • Solve customer equipment and software issues
  • Overall security incidents and problems
  • Replication of reported issues
  • Escalate technical issues to 3rd level support in a clear and timely manner.
  • Monitor performance of all service levels.
  • Ability to prioritise tickets and tasks.
  • Daily monitoring of network and infrastructure issues
  • Liaise with network provider and hardware support engineers.
  • Maintenance of all contract assets within client sites including upgrade, replacement and installation of hardware
  • Management of users on AD, Phone Systems and Microsoft applications.
  • Deal with IT issues both locally and remotely across multiple contracts.
  • Report to Supervisor on progress of various tasks.
  • Create and update technical solutions on Service Management Tool.
  • At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures
  • Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy

  • 3rd Level Qualification in IT related discipline
  • 2-year experience in IT related industry, other experience may be considered.
  • Valid EU work Visa or eligible to work in Ireland.

Additional Information
  • Strong networking knowledge, good understanding of switches/routers/cabling
  • Strong Analytical and problem-solving abilities
  • Fluency in both written and spoken English.
  • Candidate should be able to work on own initiative and as part of a Team.
  • Candidate should have an excellent attention to detail, regardless of deadlines and Service Levels.
  • Strong knowledge of Windows operating systems, Windows 10/11, Windows Server architecture.
  • The candidate will be working on several systems over multiple contracts, so needs to have the ability to prioritize issues depending on Service Levels and user’s requirements.
  • Microsoft, or another technical certification a plus.
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Deadline: 16-04-2024

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