Customer Service Specialist - Ocean Freight

DB Schenker

View: 141

Update day: 11-02-2024

Location: Swords Dublin

Category: Other

Industry: Truck Transportation

Position: Entry level

Job type: Full-time

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Job content

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
  • Collate the relevant paperwork and documentation required to process the import into Ireland
  • Gather and prepare all import customs documentation to hand over to brokerage team
  • Arrange transport of LCL and FCL shipments for Delivery
  • Liaise with the Importer/Carrier/Origin offices all the way through from booking to the delivery to consignee ,keeping customer updated at all times on delays etc.
  • All procedures and time frames to followed as per agreed workflows & must be adhered to at all times.
  • Any potential system problems must be advised to your manager immediately
  • Communicate effectively with customers & team members by telephone, electronically, or face to face. As per the Customer Charter
  • Proactively organise workflow to meet customer timeframes.
  • Provide help and advice to support customers.
  • Respond promptly to customer enquiries and investigate and solve customer’s problems. Ability to escalate when necessary.
  • Proactive approach in all areas of our business
  • Review GP proactively and post shipment (All modes)
  • Support implementation process and set up of Customer profiles.
  • Ensure complete adherence to SOP/SLA.
  • Attend Customer scheduled meetings when required.
  • Identify any department & business efficiencies, along with Team Leader
  • Ensure all pricing & quotations at branch level are delivered as per the Customer Charter.
  • Good understanding within the Freight forwarding industry.
  • Competent with general freight forwarding requirements and procedures relating to Ocean imports, minimum of 5 years experience.
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Deadline: 27-03-2024

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